FAQs

Hardware & Installation

Can I install the units myself?

Most customers opt to install the Titan and Skyhawk using their own service technicians or shop. Our tech support will assist in testing your installations and show you how to confirm proper installation. This assistance is included in your monthly subscription and is not an additional cost.

 

Is there a visible antenna?

Both the Titan and Skyhawk do not require an external antenna on the asset, and we do not recommend placing one there. Even within the asset, the antenna will be completely hidden so even the operator or driver will not know it is there unless told. We have recommended antenna placements depending on the type of machine.

 

Where is your hardware device installed inside my assets?

The unit and antenna are installed in a secure location in the asset, and we have recommended placements depending on the type of machine. The exact location of the hardware will vary depending on the make/model combination and whether the asset is an on or off road one.

 

Product Questions

Can your data integrate with our existing software?

We have yet to find a software package that is not an integrated option. Please contact us to see if yours is already compatible.

 

How many users can access the system at the same time?

You have unlimited user access with an unlimited number of users at no additional charge. There are no hidden fees or add on charges with our products.

 

Do you offer lease options?

We understand that every company’s budget is different, and as such we offer lease and finance plans as well as an outright product purchase option.

 

How much does your system cost?

Our competitive pricing is based on the overall size of your fleet, both on and off road. Our pricing is two part: one for the hardware device (which may be purchased outright or leased), and a monthly subscription per asset. Our flat rate subscription includes the wireless airtime, software, training, support, software upgrades and data archive – there are no hidden fees, overages or add ons after you purchase. A DPL Telematics representative will discuss all options available and provide a complete quote along with a ROI calculation for your fleet.

 

General Questions

Do you have someone locally that can come to my office?

The Titan and Skyhawk are sold and serviced across North America, backed up by a network of certified installation technicians and field representatives. For a sales visit or product demonstration, please contact us and a representative will assist you.

 

How do I see a demonstration?

For a demonstration of our product and services, simply send a request from the Contact Us page, or call toll free 800-897-8093. The product demonstration is typically done utilizing a web conferencing service; however, in-person demonstrations can be arranged at your request.

It is important to take the time to view the product demonstration or try out a few units on your own assets. Different vendors provide different information that may seem the same at first blush, so be certain to dig fully into the product to ensure it is the right fit for you and your operation.

 

What kind of return on investment can I expect?

There are many ways that you will realize return on your investment. The average on road vehicle customer typically realizes a complete return on investment within 6 months, while the off road equipment customer will fully recoup their investment within a year – our fastest to date being exactly 3 days. Bear in mind that every business is unique, any your return on investment may vary from the norm.

A DPL Telematics representative will create and send you a personalized ROI calculation. Simply send a request from the Contact Us page, or call toll free 800-897-8093.

 

Why should you select DPL Telematics to be your provider?

We are well aware that selecting a vendor for your GPS based asset tracking needs can be incredibly confusing and overwhelming. We have been delivering telematics to the construction industry for over a decade.

At DPL Telematics, we pride ourselves on providing the best overall solution and experience in the marketplace for our customers, which means:

  • We provide straightforward pricing with no hidden costs or “add ons”.
  • We have the track record of success and financial stability to help you now as well as grow with your business into the future
  • Our offering complements the way you do business, delivering the information you need for intelligent decisions – rather than trying to change your business process.

Evaluating GPS vendors can be a daunting process, and we are here to help make it as easy as possible. Don’t just take our word for it: we will gladly put you in touch with customers that went through the same process and made the right decision for them – and continues to provide a steady return.